Refund & Returns Policy


After ordering online, you will receive an email confirmation containing your order details. When your order is ready to ship, you will then receive a follow up email with your shipping information.


Shipping times will vary, depending on the delivery address.

Refund and Return Policy  

If you have purchased a physical item directly from our Site and you are not pleased with your purchase, we may refund your purchase price minus shipping costs within thirty (30) days of your purchase provided that your purchase is unopened and in its original packaging, is in re-sellable condition, undamaged, unopened, unworn, unused, and in its original condition. You need to provide original proof of purchase. 

If you wish to request a refund or a replacement, notify us in writing at and we will provide you with instructions on how to return the item in a timely manner. 

When issuing a refund, if the item was purchased using a particular payment method you will be refunded using the same payment method in reverse.

Please note that we recommend that you return the items via registered post as we can’t take responsibility for lost items. We are unable to pay for your return postage.

Refund of Digital Products/Course Fees/Membership Fees

Due to the nature of digital content, all purchases of digital products, courses and memberships from our Site are final unless a refund is required under relevant consumer protection laws. 

Cancelled Orders

To cancel an order that has been placed online (other than Digital Products/Course Fees/Membership Fees which are non-refundable), please contact us as soon as possible and we can cancel this order as long as it has not been shipped. If it has been shipped then our standard returns policy will apply.

Email us at


All pricing is in Australian Dollars.

Consumer Guarantees

Our products come with the consumer guarantees found in the Australian Consumer Law, including guarantees that the products will be of acceptable quality. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

(a) If the product has a major failure, you can return it and receive your choice of a refund or an exchange.

(b) If the product has a minor failure, we will provide you with our choice of a refund or exchange.

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and we may choose not to provide a refund, exchange or repair (if applicable).

We will require proof of purchase before providing a remedy under the Australian Consumer Law.